Stage 1

Frequently Asked Questions

Launch of Microsoft Teams

How can I sign in to Microsoft Teams?

The Microsoft Teams client was automatically installed on selected computers, especially those with Windows 10 managed in the AMU network. If your computer is not equipped with this application, you can download it and install it yourself from the following page. You can also log in to the Microsoft Teams web interface. Enter your full email address as the username, the password is the same as for the AMU computer network.

Why can't I create a team myself?

Setting up teams by individual users, given the size of our environment, would lead to a situation that prevents their effective management. Teams are created in one space common to all AMU users and their existence extends to many other parts of Microsoft 365. Teams are created only by IT staff, based on a request to establish a team submitted via a form in the Helpdesk.

What are the teams for?

• For the collaboration of a specific group of people and file sharing within that group.
• For teaching a specific subject or group of subjects.
• For teacher events with students.

Who manages the individual teams?

They are managed by the team owner, usually the teacher or head of department. Teams can also have channels, which can be used for sub-teams or sub-departments. The team owner can create these channels themself. If the team is no longer needed, such as the end of the semester, the team can be deleted by IT staff upon request.

Mailbox migration

What was email migration?

The migration of mailboxes meant that from our original systems at AMU (GroupWise for employees, Roundcube for students), we transferred all your mails and some other items to the new Microsoft Exchange environment within Microsoft 365 (formerly Office 365).

What was migrated?

We have transferred to the new environment not only your mails, but also the content of your calendar, a list of your contacts and your notes and tasks.

What was not migrated?

It was not possible to transfer forwarding or redirection to private emails from GroupWise, so you must set up forwarding or redirection rules again in the new system. This does not apply to students, your settings have been retained, but you should rather check them. Furthermore, it was not possible to transfer your signatures, both employees and students.

How can I access my mailbox?

You can log in to the new email environment using the Outlook on the web, either by a link on the mail.amu.cz website or directly by the outlook.office.com link. Enter your full email address as the username, the password is the same as for the AMU computer network.

If you are an employee and have a work computer with Windows 10 (managed in the AMU network), you will find Outlook installed on your computer, either on your desktop or in the Start menu. If you do not yet have the application on your computer, contact us via the Helpdesk or contact your local administrator.

Outlook (within Office 365) is also available for all students and full-time employees to download to private PC or MAC devices from the Office portal - see the Microsoft 365 section for more information.

You can also log in to your school email account through the Outlook mobile app, which you can download from your app store, or by adding your school account to another email client that supports EWS or ActiveSync — usually referred as the Exchange connection or Office 365.

Can I log in to my previous mailbox?

Yes, you can still log in to GroupWise or Roundcube so that you can check if all your emails are in Outlook and you are not missing anything. However, it is no longer possible to send or receive any mail from these systems. Access is possible only via the web, you can find links at mail.amu.cz. Access to these archives will be terminated on 18 October 2020.